REFUND POLICY

REFUND POLICY

At Just Brew It Belleville we want to make sure all of our customers are satisfied with their purchase and will go out of our way to make sure you are happy. If there is an issue with your order, we recommend giving us a call or send an email so we can fix it right away. We promise to do our best to make things right but also thank you for respecting our policies that we have in place for returns or exchanges,

  1. If you are not completely satisfied with the items you've purchased, they can be returned, unused and in new condition, up to 30 days after you receive it with proof of purchase. If you have used a machine or equipment, we will still accept your return, but will apply a restocking fee depending on the condition of the item. Please note that all consumed products are final sale. 
  2. If you purchased in store, you can return the items in person. If you purchased online, you can return the items to our store in Belleville if you are in the area. Note that orders purchased online and returned to the store will be refunded as soon as we receive the stock back. For any returns being shipped back, please contact us first at 905 965 0861 or info@justbrewitbelleville.com
  3. All items must be returned in the original packaging and be complete with all parts. We ask that you package your return items well so that they are not damaged during the journey. We cannot refund items which were not packaged well enough to survive the trip. We also reserve the right to assess and charge a restocking fee of 15-30% if the product is used, dirty, wet or missing any parts or accessories. Once we receive your returned item, we will inspect it to verify any damage and will refund the amount via your original method of payment.
  4. Please note that return shipping costs are the responsibility of the customer. We are not responsible for any damaged or lost items. We recommend you ensure the package and add delivery confirm.
  5. Just Brew It Belleville is not responsible for any tampered product during the delivery process. If you feel your package has been tampered with, please contact the delivery service and we will do our best to make things right on our end.
  6. We do our best to package everything properly but if the box has been damaged during the delivery and the objects inside are undamaged it would not be subject for a refund unless the products are being returned by the customer. If they are damaged, please contact us right away and we will do our best to make things right.
  7. If you are not satisfied, please contact us so we can make it a great shopping experience for you.